BB
Beverley B
1 reviews | Active since Jul 2015
21 Jul 2015, 11:46
Bad service MTN College Square
Terrible service recieved from the staff at MTN COLLEGE SQUARE BLOEMFONTEIN. More that 8 weeks to get a transfer done - still not resolved! It took 6 weeks for an upgrade - this has been done but I am now minus my duel sim card! Staff totally *********** dont know how to do a upgrade with a duel sim card! Data stopped but they are unable to give me a reason - ref ***. And most frustrating of all they promise to get back to you and just DONT! They dont even answer their phone - you are lucky if you get hold of them are about 10 tries. Totally fed up!!!! I need help urgently please. Feed back to ***
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 15:41Hello beverley bornman,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this caused due to the breakdown in service in one of our touch points.
Kindly be advised that this has also been escalated to the Regional MTN store for resolution and they will contact you for feedback. You may also forward the copy of the upgrade to *** for assistance.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this caused due to the breakdown in service in one of our touch points.
Kindly be advised that this has also been escalated to the Regional MTN store for resolution and they will contact you for feedback. You may also forward the copy of the upgrade to *** for assistance.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply30 Jul 2015, 15:41
Official
Hello beverley bornman,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this caused due to the breakdown in service in one of our touch points.
Kindly be advised that this has also been escalated to the Regional MTN store for resolution and they will contact you for feedback. You may also forward the copy of the upgrade to *** for assistance.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this caused due to the breakdown in service in one of our touch points.
Kindly be advised that this has also been escalated to the Regional MTN store for resolution and they will contact you for feedback. You may also forward the copy of the upgrade to *** for assistance.
Regards,
Nomonde.
REQ:***