Bad Service MTN Checkers Centre Welkom Free State

I am writing to express my dissatisfaction with the service I received at your Welkom branch. On 01/03/2024, I was enticed by an offer to upgrade my contract, which included a promotional R 2000 voucher to redeem for Samsung items of my choice. However, upon attempting to claim the items I ordered using this voucher, I was met with refusal and a lack of assistance from your staff.

This situation is not only disappointing but also unacceptable, as it contradicts the terms agreed upon at the time of my contract upgrade. The voucher was presented as a benefit of upgrading and should be honored as such. The refusal to provide the items I ordered has caused me inconvenience and questions the reliability of your promotional offers.

I kindly request that this matter be addressed promptly. I would like the items I ordered to be provided to me as per the promotion, or an alternative solution that compensates for the inconvenience caused. I trust that MTN values its customers and will uphold its promises.

Please contact me at your earliest convenience to resolve this issue. I look forward to your prompt response and a satisfactory resolution.

Sincerely,