Bad Service - MTN Centurion Mall

I just came home from MTN Centurion Mall where I received very bad service.

We went this morning to take out a contract for my mother, did all the paper work and the guy said we can come back after 3 hours if we have received an sms that said the number has been ported. So we went in after 4 hours, it was busy so I went to the same guy to just ask him if we will be assisted and he said sorry first come first serve, so we must stand in the queue again. I feel that we have already stood in a queue and everything was done already... But I had no choice in the matter, so we went to stand in the queue.

I asked them how long we will wait more or less, but no one can give you a time on how long you will wait. We waited for 55min and a lady asked for my mothers' ID to check if the number has been activated (That took her 2min). The lady said that it has not been activated yet.

This is where I have the problem, we had to wait for so long just to find out that we will not be helped. They knew that only checking if it was ported or not would assist us and this whole mess could have been avoided. But they don't care about quality service.

The guy in the morning said that we could go back after we have received the sms, and while we were standing there after we found out that it is not ready the other lady said that ports only happen at night, so why tell a client to come back. Rather tell them to come back the next day.

The one lady said that I must not swear at her, which I have not done, and then she said but I swore at the guy that I also did not do. She said that I am taking her on personally but she said that I must act like a teacher after I told her that i am one and that i do not swear at people, which I feel is a personal attack on me. They don't give you any chance to speak, and let you feel as if you don't belong there, I am a client just like all the other people in the shop. Then they ask me to leave.

We left MTN with no phone and now we need to take time out of our day again to go back again for the 3rd time to be assisted.

I feel this is unacceptable.