RM
Rebaone M
1 reviews | Active since Dec 2019
23 Dec 2019, 21:54
Bad service mtn cellphone insurance claim
I have had my phone insured with mtn for over a year. Phone got ****** last week Sunday. Called customer care the same day and followed the procedure provided.
Next day which was a Monday i went to the store filled the claim papers and provided necessary documentation. Was given a number to call by Thursday for feedback. Called on Thursday and was told my claim is with the underwriters. It's been a week and still no news.
I wouldn't advise anyone go take up ins insurance with mtn.
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Rebaone M's updateReviewer Update
03 Jan 2020, 08:23Had to call mtn numerous times checking on the progress. Finally on the 27th of December 2019 they sent an approval letter, paid the excess fee required and mailed the proof of payment. Next day which was the 28th i called they confirmed that the payment is there and the insurance company will call me for delivery. It's the 3rd of January 2020 and not even an email or call from the company.
RM
Rebaone M's update03 Jan 2020, 08:23
Reviewer Update
Had to call mtn numerous times checking on the progress. Finally on the 27th of December 2019 they sent an approval letter, paid the excess fee required and mailed the proof of payment. Next day which was the 28th i called they confirmed that the payment is there and the insurance company will call me for delivery. It's the 3rd of January 2020 and not even an email or call from the company.