Bad Service MTN Cape Gate
On the 12 September I booked my LG G4 phone into the MTN store Cape Gate for a repair under guarantee as it kept on restarting.
The response was that “O!! We know about this as this is a general problem with the LG G4 phones” Now the question that came to mind was that if this is a known problem with the phones why did LG not recall the phones and correct the problem?? Is South Africa becoming the dumping ground for all the “problematic “products? My question was how long will it take and I was told 7 to 10 days. I thought “Cool not bad “if I only knew!! On day ten I visited the shop to see if my phone was back!! First of all I get a lady “assisting “me -speaking to me while chewing gum and sitting on her phone texting – asking me for the date when I tell her the date “12 September” she informs me that their systems have changed and that it take 21 days and not ten days – I insisted that she checks their record as I was informed that the phone should not take longer than 10 days. Agitatedly she stood up and fetch a file scanned through it and said” See not back yet.” I left the store and phone in on the 10/10/2017 and the response was that it is not back yet!! But I can call the service centre myself – not offering to do it on my behalf!! That would have been good customer service!! Lady gave me a number that I phone – wrong number as it was the national call centre number but I got the correct number from them and phoned the repair centre. The answer I got from the repair centre was that no phone with that cell number was booked in I must supply the IMEI number – got that from my wife that got it off the documents that we received when we booked in the phone – phoned the repair centre gave the IMEI number “no phone with that number is with them “ Phoned the store to ask them to check – Chad was the one that assisted me and he went out of his way to find answers. He undertook to phone me back as he could not find any reference that the phone was send to the repair centre.
I then went into the store on the 11/10/2017 to be told by the branch manager that the phone seems to have been misplaced but she will try and find it and contact me. Late afternoon after I did not receive a call back I phoned the store and spoke to Chad who said that he will give the branch manager a message to call me!! Which she did late afternoon informing me that they found the phone wrapped in bubble wrap still in the store still not fixed!! Bad services Bad Service!!!