BAD SERVICE MTN

I have upgraded my MTN contract on the 8th of February 2022, the department that helped me was the CCI Department a lady with the name Andiswe (sorry for spelling) after numerous calls sending me from the one person to another person without any luck I DID NOT RECIEVE MY NEW PHONE YET!!! THIS IS BAD SERVRICE!!! Still dont know up to date when I will receive my new phone!!!!! My son upgrades last week and receives his phone already, REALLY THIS IS REDICULOUS!!!!!