Bad Service MTN

MTN account was subject to early termination. I have already paid the required early termination fee, and I received written confirmation from MTN confirming that my account is paid in full.

I further requested that my number be converted to a prepaid number. As advised, I contacted MTN Customer Care to finalize this process. However, I have now been informed that I am required to pay an additional R20,000 for termination, which directly contradicts the confirmation I received that my account was settled in full.

This situation is unacceptable and extremely disappointing. I have comp**** with all requirements and settled the outstanding amount as instructed, and I do not understand why further charges are now being raised.

I request that this matter be investigated and resolved urgently, and that my number be converted to prepaid as originally requested, with no additional charges.

That my name be cleared from ITC.