Bad Service_MTN

<p>I have an unresloved account query with MTN from 26 July 2016 and I have still not received any feedback from either the customer care department or the accounts department, despite being told that my issue would be resolved within 7 days. I am not sure that I will be upgrading with MTN again if this is the level of service I am to received from them. My account number is A ********** and reference number is ********** 5. I have been on hold for over 20 minutes and no-one can assist me, very pathetic service!!!!!</p>