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carel P
1 reviews | Active since Feb 2019
19 Feb 2019, 15:38
bad service MTn
It is not possible to get them to admit mistakes. They did not cancel a contract when it ended, even though I called in. In the retension department they did not listen to the issue and did not sort the issue, but ratther had me on line to see if they can shake me. almost 19 years with MTN. did not appriciate this.
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Replies (2)
MTN South Africa's replyOfficial
21 Feb 2019, 06:35 Good day Carel
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, cell phone number *** has been migrated to pre-paid. I have also credited R675.96 into your MTN account. The number you can use to contact us for further assistance on your MTN account is 135, you can also email ***
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, cell phone number *** has been migrated to pre-paid. I have also credited R675.96 into your MTN account. The number you can use to contact us for further assistance on your MTN account is 135, you can also email ***
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply21 Feb 2019, 06:35
Official
Good day Carel
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, cell phone number *** has been migrated to pre-paid. I have also credited R675.96 into your MTN account. The number you can use to contact us for further assistance on your MTN account is 135, you can also email ***
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, cell phone number *** has been migrated to pre-paid. I have also credited R675.96 into your MTN account. The number you can use to contact us for further assistance on your MTN account is 135, you can also email ***
Warm regards, Jessica John Complaints Management Team
Best regards,
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carel P's updateReviewer Update
21 Feb 2019, 08:54Good Morning
I do appriciate the service I received from you and the speed that you had to resolve my issue. Thank you very much. You have restored my faith in you. We all make mistakes, but it is the manner that we use to resolve them that makes the difference. Thanks again Jessica.
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carel P's update21 Feb 2019, 08:54
Reviewer Update
Good Morning
I do appriciate the service I received from you and the speed that you had to resolve my issue. Thank you very much. You have restored my faith in you. We all make mistakes, but it is the manner that we use to resolve them that makes the difference. Thanks again Jessica.