AZ
Adri Z
1 reviews | Active since Dec 2018
10 Jan 2019, 15:37
Bad service MTN
My dad inlaw cancelled his contract with mtn and paid up to date but they still call him and handed him over to pay more money. He did pay twice extra money and still they say he owing them money, he went to mtn mafikeng and still the problem isnt sorted... Please help
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Replies (3)
MTN South Africa's replyOfficial
11 Jan 2019, 12:17Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated the query to our legal team who will provide feedback. I have tried calling you on the number provided but it goes through to voicemail.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated the query to our legal team who will provide feedback. I have tried calling you on the number provided but it goes through to voicemail.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply11 Jan 2019, 12:17
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated the query to our legal team who will provide feedback. I have tried calling you on the number provided but it goes through to voicemail.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated the query to our legal team who will provide feedback. I have tried calling you on the number provided but it goes through to voicemail.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
AZ
Adri Z's updateReviewer Update
14 Jan 2019, 20:49Please call me directly ***. I got all his details
AZ
Adri Z's update14 Jan 2019, 20:49
Reviewer Update
Please call me directly ***. I got all his details
AZ
Adri Z's updateReviewer Update
02 Jun 2021, 13:08This problem is still not sorted out... Very bad service of mtn
AZ
Adri Z's update02 Jun 2021, 13:08
Reviewer Update
This problem is still not sorted out... Very bad service of mtn