1 reviews | Active since Apr 2018
Bad service mtn
I had very bad service from MTN recently. I upgraded via mtn direct, phones were delivered, i got the primary sim and had to apply for additional sim. It wad delivered but not RICA'd. I went to Mtn Wonderboom junction they coudnt help me and advised me to phone rica number they advised me to again go to the nearest Mtn. Im being shunted around and having two new phones which i cant use for the last month how useless. Im stil stuck after number times calling activation centre for whom you have to wait atleast 20 minutes before anyone answers. Bad to do bussiness with them im disapointed
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked, both lines have been Rica'd for service to be activated. Please reply to the below mail address for prompt response for any other request or information needed,
***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked, both lines have been Rica'd for service to be activated. Please reply to the below mail address for prompt response for any other request or information needed,
***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,