BAD SERVICE MTN!

I called on the 29th of January to end my data contract and pay-as-you-go bundle (2 separate devices). On hearing that the pay-as-you-go could not be cancelled, I agreed to leave that be and just cancel my data contract so my number could be ported to Vodacom. A week later the same person contacted me claiming that it was done. On the 7th and 8th of Feb, Vodacom contacted me because they could still not port the number. When I called again, they were totally unaware of the first request (and the ref number). This consultant did however end my contract successfully. Then on the 14th of feb when I usually get the pay-as-you-go bundle, I only got the airtime. I phoned last week to complain and then got a reply back over the weekend to say it was sorted out. I however still did not receive the data and the sms part of the bundle. This morning on enquiry they stated that my pay-as-you-go bundle is now a contract - which I never asked for or agreed to. Total mess!! which I now have to try and sort out at an MTN store instead of over the phone! I find the whole thing a ridiculous waste of time!!