bad service mtn

<p>have bought 2 phones on contract 04/04/16. on the 15/04/16 i took back one phone to mtn store PARYS,the screen had a small crack LG G4 it was taken to repair,i called mtn repair for a follow up they said the was was at bloemfoentein,i called again after two or three days they said phone was taken to MIDRAND REPAIR CENTRE,after few days i received an mtn invoice saying i have to pay R1500 and few rands so i rejected it and payed for penalty fees phone was taken back to MTN PARYS,i went there thursday09/06/16 to collect my phone and have found out that the screen has cracked even more than the way it was and even worse now the whole screen has cracked nd there are even piece of glasses that are off on the cracked lines. i made the lady who was halping me when i was collecting the phone that the screen is even worst than the way it was before,we asked the guy who was helping me he agreed that the screen was not like that,they said i can come the next day 10/06/16 the owner will be available so i came today and spoke to muhammed he said he is the regional manager and made him aware that i called the repair centre,they said because they have acknowledged the phone and they have signed the matter in now with MTN PARYS,MUHAMMED said am taking changes they wont help me,he says he was there when the phone was sent to repair the phone was not working,only to find the phone is working,i have left the phone instore ddnt want to take the phone because they might say i broke the phone,please help am not happy as their customer</p>