Bad Service - MTN

Greetings

Hope all is well on your side this afternoon. I have an MTN contract for over 10 years with MTN now. My MTN cell phone number is ***.

We have been trying to do an upgrade for the last 4 months now, e-mails has been send to MTN request that a consultant please just contact us from the upgrade department cause every time we call in they tell us that our account has been moved and they will get an consultant to contact us, up until today. The number that we used is ***.

Yesterday several e-mails was send through to MTN once again my last reference number - #***# with the following reply.

Before I type out the reply from MTN, they don't even read there e-mails nor the request. Please note that this is the reply that I could from them, and this is after I request an upgrade on our contract.

Dear Customer

Thank you for your e-mail

If you have already submitted the request documents for your MTN application we assure you that your documents have been received and will contact you if we require anything furhter.

Once your documents have been processed, you will receive an sms from MTN to let you know if you application was approved or declined. Please allow at least 5 working days from date of submission of your documents to receive this SMS confirmation.

Kind Regards Mondo on behalf of MTN Direct.

This was MTN response on my e-mail that stipulated the following request:

Greetings

We have been battling with MTN to upgrade our cell phone contract for the last 4 months now. My cellphone number is - ***, we would like to confirm if it is possible that we can upgrade our contract to - MTN Mifi Router for R 299 pm, like advertise on upgrade.

Can one of your consultants please urgently give us a call on ***

Kind Regards Nicky Franks