Bad Service MTN

Good day,

I have a problem with the service I have received from MTN. I had a 2 year contract with MTN which ended september 2021, When the contract ended MTN put me on a month to month contract which I decided to cancel. The cancellation came with a fee of R539 (early cancellation fee), which I paid on the 25th of October.

On the 25th of January money was debited by MTN from my account, I reversed this debit as i no longer hold a contract with MTN and called MTN to ask why this debit was done, they said it was an error on their side.

25th of February I received my credit report to find that MTN reported that i had missed payments for this account for the month of January, I have been calling MTN tirelessly throughout the month and am not getting assistance. The last call centre agent I spoke to admitted that they made a mistake and forgot to finalise my cancellation from October 2021 until february 2022. They only cancelled my contract in March and they said they will refund my account.

My credit score has gone down drastically and I need proof of settlement since I settled this account in October 2021, but they are not sending this to me, Apparently their system has been low for the past two weeks. The reference for the call I made where they acknowledged their mistake is MTN REF: *** and the lady who made the error is Thato Hadebe. I do not care about the refund, I need the settlement letter stating the account was settled in 2021 and NOT March 2022 as the error is on their side for cancelling late.

Please assist. MY ID NO: ***