BAD SERVICE (LONGEST WAIT FOR AN CONSULTANT)

Good day i have purchase an wifi router with mtn and last month i have cancelled it i have pay the cancellation fee and everything .Today i have spoke to ak consultant and she told me that i mut call to finalise the cancellation ,and the se has transfer me to the cancellation department i am still holding on for an agent the service is very poor and it are going for an hour that i am holding for an agent my qeury nr are ***