BAD SERVICE (LOL NO SERVICE!)

Our numerous calls - answer system allowing calls but cutting the line when asked to press to be helped by a consultant.- Tel *** - NO SUCCESS This is for a BUSSINESS CONTRACT! HOW DO I DO BUSSINESS IF I HAVE TO WAIT 5 days just for a response - and the REPAIR TIME?<br> <br> Our email with insurance forms completed and attached to their email address [Email Removed] )<br> <br> Good day<br> <br> Kindly see the attached letter which was faxed to your insurance claims department on the 19th August 2015. We have had no response from you.<br> <br> It is impossible to get any telephonic assistance as a message comes up to say you have technical difficulties and then the line cuts off. We have tried several numbers to no avail.<br> <br> Please confirm as a matter of urgency whether this application was received and when the phone will be collected to be assess and fixed. We await your urgent response.<br> MTN RESPONSE<br> This email serves to confirm that your query has been received and will be attended to as soon as possible<br> <br> Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience<br> Your reference number is ***7