1 reviews | Active since May 2015
Bad service just never ends...
So many previous complaints that have not received any attention or correction. I have now requested a cancellation quotation on all 3 my lines in order to move to another cellphone service provider as I am now fed up with poor service and incorrect billing with no refund and I am still to receive it. I have done this 3 times in the past two months and they state that they can only escalate. over this. I actually hope they lose more clients because I am not the only one that is battling with my MTN contract, and I will urge anyone with an MTN contract to MOVE THE MOMENT YOU CAN! They are useless and *********** in customer service.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that since June 2015 the contract has been charged more for the promo fee. The account will be credited from June 2015 to March 2016 for the difference in the promo fee. The account will be credited for the call charges on the February invoice.
Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
Ref:
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that since June 2015 the contract has been charged more for the promo fee. The account will be credited from June 2015 to March 2016 for the difference in the promo fee. The account will be credited for the call charges on the February invoice.
Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
Ref:
Best regards,