Bad Service Jabu Hlomgwane

On the 10th of January 2019 I went and took my phone in for repairs at MTN the Glen where Jabu Hlomgwane assisted me, firstly on arrival all the workers in the MTN store were on the phone with no one willing to assist me until I had to approach them, Jabu gave me forms to fill out which I did and said he would email me the forms the very same day which never happen I had to phone the following day and only received it at 12:30 in the afternoon. I had asked Jabu if he could please mark it as extremely urgent as im currently pregnant and need a phone urgently which he said he would.

My phone was only collected a week later as I kept following up with them and had told me that it was in repairs on Monday 21st Jan 2019, I had called today to find out the status on the phone I first spoke to a lady which she said she would follow up andaksed me to hold and put the phone down in my ear, when I called back I spoke to Jabu where I got absolute attitude from Jabu and was being extremely rude to me as if I owed him something not giving me a chance to speak and speaking over me, I had then asked to speak to his manager as I could not tolerate the attitude over the phone, he then made me wait over 10 mins speaking rudely about the situation in the background to his colleagues! I understand everyone has a bad day but there is nothing wrong with having good communication s****s and being helpful.

Please can someone get back to me after they have followed up with the repairs department to tell me the status of my phone

I have attached the form with all the details on my phone and kindly see below : Device Make: Apple Cell phone number : ********** 038 Device Model : Iphone 7 32 GB IMEI Number : ********** ********** 2

Regards Charneill Fernandes