Bad Service! *********** Staff

<p>After a previous ***** of identity theft (A year later), I went to MTN Mall of Africa to open an account as I did not have a phone and at that time I didnt want to go to another service provider as I have been using MTN prepaid for years and I was not willing to change or port my number.</p> <p> </p> <p>My contract was never getting approved as it was being rejected by the system (I am being told). I mean if they hav done investigations and concluded on the *****, why was my name not cleared of the *****?</p> <p>After submitting all documents, affidavits, clearance letters, EVERYTHING! Still my contract was not getting approved</p> <p>Even worse with this issue, credit checks were being done through Transunion all the freaken time - I am very fragile of my credit record due to previous theft and that was totally unacceptable. Credit checks almost everyday for two full weeks! while I am waiting for a phone - phoneless.</p> <p> </p> <p>Eventually I get the phone a Huawei P9 and the thing is ******ed! both side buttons (Volume and Power) are mulfunctioning within a day of collection. I go back to the store on Monday 05 December 2016 after collecting on Friday afternoon 02 December 2016, I am told they do not cover physical damage like what the freak - Manager making asssumptions that I ******ed the phone cause it wasnt working. In three days after collection, even within a warranty as provided by the Consumer Protection Act, he was unable to assist me. I mean I have common sense why would I ****** something that has a warranty? Something that I will be paying R600 for every single month for 2 full years! Such nonsense!</p> <p> </p> <p>Now the phone is not working at all - It keeps rebooting. So technically without a phone again!</p> <p> </p> <p>Really appalled and disgusted by such bad customer service!</p>