RM
Relax M
1 reviews | Active since Dec 2010
19 May 2015, 18:51
BAD SERVICE IN ALL LEVELS
I upgraded my contract in January, new phone was to be delivered on the 30th of January. Received a sms that it will be delivered on the 30th...Was never delivered. I have sent emails to customer care,Facebook till today nothing. I have called MTN direct only to be kept on hold for hours, promised that the person who is in charge of my contract will return my call.....nothing. Twice I have asked to speak to the supervisor.....the agents put you on hold for hours. It sounds as if they do not want you to talk to the superiors. The attitude stinks.<br> <br> I am billed for this contract for the phone I have not received. I have never received such a worse service in my entire life!
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Replies (1)
MTN South Africa's replyOfficial
26 May 2015, 17:01Hello mobile,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do see that on your account our MTN Direct team have assisted with regards to this on the 23rd of March 2015, the upgrade was cancelled as requested, so do note that currently you are still due to upgrade. Also note that upgrade charges that were placed on the account were then credited on the 27th of March to you. If you would like to do another upgrade, please advise or do go to your nearest MTN Service center for assistance.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do see that on your account our MTN Direct team have assisted with regards to this on the 23rd of March 2015, the upgrade was cancelled as requested, so do note that currently you are still due to upgrade. Also note that upgrade charges that were placed on the account were then credited on the 27th of March to you. If you would like to do another upgrade, please advise or do go to your nearest MTN Service center for assistance.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply26 May 2015, 17:01
Official
Hello mobile,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do see that on your account our MTN Direct team have assisted with regards to this on the 23rd of March 2015, the upgrade was cancelled as requested, so do note that currently you are still due to upgrade. Also note that upgrade charges that were placed on the account were then credited on the 27th of March to you. If you would like to do another upgrade, please advise or do go to your nearest MTN Service center for assistance.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do see that on your account our MTN Direct team have assisted with regards to this on the 23rd of March 2015, the upgrade was cancelled as requested, so do note that currently you are still due to upgrade. Also note that upgrade charges that were placed on the account were then credited on the 27th of March to you. If you would like to do another upgrade, please advise or do go to your nearest MTN Service center for assistance.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***