WI
Willem I
1 reviews | Active since Mar 2014
17 Feb 2015, 16:43
Bad service Impossible to reach
Cell line was blocked due to set limit. Personally went to have limit lifted. Assured it was working. Not done. Phoned for itemised billing, told will receive mail in fifteen minutes. Not done!! Call centre deliberately cuts you off, no contact way to rectify situation.
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2015, 11:30Hello Immelman,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the suspension was uplifted, please be advised that the itimized billing matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the suspension was uplifted, please be advised that the itimized billing matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
MTN South Africa's reply26 Feb 2015, 11:30
Official
Hello Immelman,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the suspension was uplifted, please be advised that the itimized billing matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the suspension was uplifted, please be advised that the itimized billing matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***