Bad service, I’m annoyed

I am not happy with your service. I received my router on Tuesday and it’s not active. There’s not even an instruction on how to activate the SIM card.

I went to the Mtn store today and they were not able to help me. I was told that it’s the online people that need to help me and they’ve escalated the query! Really guys??

How do I get this new router working??? I have paid already!! Someone contact me!! I am tired already before using your services.