CS
CHWAYITA S

1 reviews | Active since Oct 2015

16 May 2016, 14:14

bad service i've experienced with MTN

<p>i called to cancel my contract with mtn end January, till today they havent done so, they just threatning to take legal actions against me for reversing payments that they deducted from my account without authorization, their service is pathetic, and i'm not changing my mind, i thought ill keep their sim card but after all this i dont want anything from them, now i've paid the outstanding everything is block/ suspended,</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 May 2016, 09:12
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly respond to the email we have sent you so that the matter can be resolved.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***