1 reviews | Active since Sept 2016

20 Jan 2017, 21:49

Bad service I receives from mtn consultant

<p><br />I received a very bad service tonight from your assistant,Khanyisa Mbede(not sure if I heard her correctly) she was so rude and droped the phone while I was asking...Im going to make this trend<br />on social networks and you will lose<br />customers..she even said I can report her she does not care when I asked why she sounds angry and not willing to help<br />I called at 20:22 using ********** 315 er she<br />does not care when I asked why she sounds<br />angry and not willing to help<br />I called at 20:22 using ********** 315 Im sure you<br />can trace who was this rude assistant</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply01 Feb 2017, 11:43
Official

Good day Odwa

Thank you for your post

Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this.

Please note that we have requested for the calls to be pulled and this is the reference number for the request REQ:***

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Angela

REQ:***

MTN South Africa
MTN South Africa's reply01 Feb 2017, 11:44
Official

Good day Odwa

Thank you for your post

Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this.

Please note that we have requested for the calls to be pulled and this is the reference number for the request REQ:***

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Angela

REQ:***