1 reviews | Active since Jul 2016
Bad service I'm so disappointed
<p>So got a new contract from MTN and my stepper phone couldn't pick up network. Took in to Midrand for repairs and I was told that it will be a warranty assessment and I must call MTN direct so I can get another phone. I called and was told I must wait 21 DAYS?? And that some guy called Christen Governor was going to call me back. To date I'm still waiting. I mean really?? So much for being a loyal client for over 10years with them. Today I call and was taken from pillar to post and again told that Christen Governor will call me. Maybe it's time to move!</p>
Good Day Molly Moko5
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the MTN Direct Management Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Molly Moko5
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the MTN Direct Management Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Hi Zukiswa
I'm still waiting for that feedback
Hi Zukiswa
I'm still waiting for that feedback