IC
Ilze C

1 reviews | Active since May 2015

21 May 2015, 11:59

Bad Service / Huge Bill

On the 30th of April, i went to Mtn in Tygervallei. I app**** for a router. The router will cost me R149 a month for 2G and for 24 months. I asked her several times will this thing cost me R149 per month for a 2G, and her answer were YES! Also asked her when i get home will this router work, and she said YES! Got home, and it didn't work, long story short, i had to phone twice and a other Woman help me (thanks Suzette). The router worked, i was happy till I got an sms saying i have reach my credit limit??? How is that possible? because my mtn contract is a topup and the router must stop automatically at 2G! BUT NO..it was an open router??? She didn't tell me anything about open contract. And now I have a bill of R1511.15 (R200 for my phone - Topup thats correct) and the other money is the router! I tried to phone again, but now Mtn in Tygervallei is only a Walk In, and i cant phone anymore. I live 250km from Cape Town. So What now??? Im really not impress with this service. Its alot of money, and why would I have a Cellphone Contract of R200 a month (topup) and a open Data/Internet contract? It just don't make sence.

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 May 2015, 14:35
Official
Hello Ilze Celliers,

We do apologize for the breakdown in service experienced and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.

We've now perused your account and see that you are on the MTN Choice 2GB contract for R149.00, however there was never a usage limit set on the account to ensure that you do not exceed your 2GB data bundle provisioning for the month.

We've now taken a decision to credit the amount of R1111.59 incl. VAT. This was for the additional internet usage (packet switch data call charges). The credit will reflect within 3 working days.

Regards
Tim
MTN Complaints Management Team: REQ:***