JB
Johan B
1 reviews | Active since Sept 2015
11 Sept 2015, 12:02
Bad service has reached a new level with MTN
After complaining about bad service I got from MTN during the repair of my phone, MTN promises on this very site to call me back, have it escalated, etc etc. 2 days later NOTHING has happened, I STILL CAN'T CONTACT THE INSURANCE CENTRE ON ***, NO ONE IS CALLING ME BACK AND I STILL DONT HAVE A PHONE, AMID their PROMISE to sort it out! Really guys, unacceptable has reached a new level with MTN. Please reply with the DIRECT number of a PERSON I can speak to in order to RESOLVE this matter and not be given the runaround any more. I am frustrated beyond belief!!
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MTN South Africa's replyOfficial
11 Sept 2015, 13:17Hello klaarmetmtn,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the insurance claim was approved and the reference number is:***.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the insurance claim was approved and the reference number is:***.
Best regards
Mantoa
REQ:***
MTN South Africa's reply11 Sept 2015, 13:17
Official
Hello klaarmetmtn,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the insurance claim was approved and the reference number is:***.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the insurance claim was approved and the reference number is:***.
Best regards
Mantoa
REQ:***