Bad Service from Wandile and Zandile

Bad Service from Wandile who's call ended at 12:30 and Zandile call ended at 12:46. Never took my details they were in a hurry to transfer me to a machine. My LTE has been offline since the 1st of January and my debit date is due on the 7th of January, why must I pay for a service I'm not receiving? And as for your consultants they have no interest in helping customers, Zandile made me wait for few minutes before she could assist me.