Bad Service from the get Go

I have taken a contract with You.

I have request this to be on my cell phone number *** which didn't happen, and is now on this number ***. I have been told that it will take 2 weeks and its 15 weeks already… I didnt get my once off 20gig i have never used the sims data or minute received and i am paying every month and no one is getting back to me. everytime i call its been escalated but nothing