BAD SERVICE FROM SYLVIA!!!

When I made a call to MTN I was frustrated at them but the call agent who answered made it worse. She is downright rude and lacked interest in doing her job by the sound of her voice. I was assisted by Sylvia and their greeting says “ How can I brighten your day” as she said that she was so monotone and didn’t sound convincing , I then asked how she was but chose to shut me out and not respond and went straight to asking me how she can help. She failed dismally in listening because I bought DATA through extra time not knowing that it will be a work from home option, the menu options does not say that. MTN misled me into buying the wrong DATA but instead of her listening to what Iam saying she is busy telling me that my system says. She could have empathized with me, I completely understand that it is something she could not have fixed but the choice of words, the sarcasm in her tone irritated me the most. MTN needs to fix this issue though because I urgently needed to access something which needed the normal internet data and Zoom etc. I ended taking another extra time and bought the correct bundle. Out of the entire experience Iam frustrated by the service from Sylvia, please brush up on her telephone etiquette skills and generally how she could conduct herself on calls because what she rendered was so appalling.