EB
Estelle Borchjes-Patience
1 reviews | Active since Mar 2011
09 Mar 2015, 20:03
Bad Service from Store and Area Manager
On 02 February 2015 I went into the MTN outlet outside Canal Walk to do my up-grade.<br> I requested the 1000 mins, 500 sms and 1g package. I asked if I could increase the data and was told, no I cant. I asked her to block my contract on the relevant usage I get per month.<br> I received my MTN bill via email and checked only to see the billing is standing on R4000+, I went into the MTN outlet yesterday to check why is the new account to high. and was once again helped by Jacky. I asked her wat's going on as the contract is supposed to be \blocked"when I reach my limit's"
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MTN South Africa's replyOfficial
16 Mar 2015, 09:03Hello hamster,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a credit of R2628.21 has been passed onto your MTN account for the charges incorrectly billed to your account.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a credit of R2628.21 has been passed onto your MTN account for the charges incorrectly billed to your account.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2015, 09:03
Official
Hello hamster,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a credit of R2628.21 has been passed onto your MTN account for the charges incorrectly billed to your account.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a credit of R2628.21 has been passed onto your MTN account for the charges incorrectly billed to your account.
Thank you
Wenzile Masina
REQ:***
Best regards,