1 reviews | Active since Sept 2016
bad service from shalyne from newcastle branch at kzn
<p>i went to upgrade my account and the lady was less interested in helping , she was busy saying the system is giving her problem but she doesnt call the manager or call the support centre to find out what is wrong and she was busy scrolling her phone . i am very dissaponted ,... i hope further steps will be taken to solve this problem ...my contract no is ********** 480</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
its friday already i havent got any respond or call , and i need a new phone as you can see i been due for a upgrade for along time .
its friday already i havent got any respond or call , and i need a new phone as you can see i been due for a upgrade for along time .