Bad service from MTN teamleader Songeziwe Mbitshane

I loaded R30 airtime and my airtime vanished before I even used it. I phoned MTN and they said they can see on their system that I have R29.81 balance but my phone shows I have no airtime and I can’t make a call. I explained my situation to the team leader Songeziwe that I need to make a call urgently as it is a matter of life and death. I have a sick person with me and need to phone someone who’s going to help me. I have no other means of getting airtime and it’s late I can’t go out as a woman alone because it’s not safe. Instead Songeziwe laughed at me and he said I must make means to get myself sorted out even if it means I put my life at risk. Basically he was saying that’s not his problem and the person am with can die! He was inconsiderate, sarcastic and thought my situation was funny. He refused to put me through to anyone else and the put me on hold for the longest time. I don’t even trust that he gave me his correct name and surname