Bad service from MTN soshanguve crossing branch

Please be advised that each and every time I visit the soshanguve branch in soshanguve crossing I always receive bad service from staff members, yesterday I went there and I found a very long que outside the staff was not willing to assist in terms of assisting customers the guy called Eddie was just there scrolling through his phone and not assisting us the lady with dreads locks even went out to buy pillows while the que was long. She came back and still not willing to assisting us. Its really bad to receive such service from our own please do something about it.