Bad service from MTN SA

We were given option to apply for payment relief and i app**** May and June 2020 for assitant for Covid 19 since my company could'nt pay us,sadly Mtn ignored my requests and i'm till wait for Ryan Pillay to call me back,Portia Rapholo close my call without escalating to the right department to day i made follow up without assitance from Zabele Shezi .After 15years and i get bad service .Please assit me.