BAD SERVICE FROM MTN ONLINE

in december 2019 i tried to upgrade to a laptop pakages. the system crashed and said oops something went wrong. i tried again and again it crashed. then i left it. i went to wonderboom junction and spoke to tembisani who was amasing in assisting me with even a better option though bit more expensive. just to find out i was already upgraded to a pakage with data and a router. i called mtn and was given the run around from one dept to another. then i was told they suspect ***** . did i recieve the router. i told them no and i did not even know i was upgraded. they gave me a reference number ref *** and told me they will contact their warehouse to find out where the router was. this is almost three weeks ago. last week i called to follow up[. they gave me the run around again after i was told to send email explaining and requesting cacellation which i did. from mtn wonderboom junction. i was told all is ok. i just had to call and personally request the cancellation whcih i did and was given the run arounbd agaain. last week i calle retention again and was promised a l;ady will call fruday before end of work i called today . was held on line for an hour from retention to mtn direct bacj=k to retention told they will send a mail to warehouse the whole same story and i have to now pay for early cancellation. WHAT. FOR SOMETHING I DID NOT REQUESTED OR AGREED TO. I WANT TO CANCELL THIS STUPID PAKAGE WHICH I DID NOT REQUETSED AND WAS TOLD I MADE A FINGER ERROR. I STILL WNAT A CONTRACT WITH MTN AT WONDERBOOM JUNCTION WHERE HONESTY IS BETETER THAN THE ONLINE PEOPLE. MTN DOESNT GIVE A DAMN ABOUT THEIR CUSTOMERS. NOTHING AT ALL NO HELP JUST EMPTY PROMISES AND RUN A ROUNDS....