Bad service from MTN on Superflex product.

On the 15th September 2023 I purchased online the Superflex 10 Gig at R299.00 and paid with my credit card. A few days thereafter I received my sim card ***) and not knowing that I cannot port my existing number to Superflex, I went ahead and did so. It has been an absolute nightmare from there onwards. I fortunately ported my number back to my previous Operator. From day one I have had not a single day’s service from this Superflex product. I thought that after my number had been ported away from MTN, the Superflex would revert back to normal and I would be able to use it. It has “no service” on the sim card.

I have sent numerous mails to MTN to terminate this “month-to-month” contract but to date have had absolutely no feedback, although they claim to respond and/or resolve your problem within 24 hours. I am now a week down the line and no luck and no response.