1 reviews | Active since Oct 2018
Bad service from mtn newcastle
Good day
Trust that you are wel.
I am stuggeling now from July to get my Huawei modem sim card from MTN Newcastle and im paying for the contract from end of July and i cant do anything with the modem and i must get 500mb every month on the modem sim card and i told them i want all the data on that sim from July now the lady at MTN her name is Marlize i wil not get it because the sim was not activated but im paying for the contract and every time i go to MTN they tell me they wil get back to me , to date no feedback.
Regards Chantell
Good day Chantell,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we will investigate and feedback to you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Good day Chantell,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we will investigate and feedback to you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management Team