1 reviews | Active since Feb 2017
Bad Service from MTN Insurance - Refusing to refund excess fee when they failed to repair tablet
<p>I had insured a tablet with MTN, when it was damaged I took it in and was told to pay R600 excess which I did. They failed to fix the tablet and returned it after many calls but they are refusing to return my R600 excess which I paid to them in June 2016. I have been calling and e-mailing and sending direct messages on Twitter to no avail</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***