Bad Service from Mtn insurance and not being reliable

Oky i took a laptop and cellphone on the 23th December 2019 . I insured only the laptop , so it happens that my laptop get lost my house break in, I went to police station to open a case police came and took fingerprints. Then I went to MTN store at Sam Ntuli Mall to start claimings. My first claim was in the 5th of March . They have been prolonging the process telling me that they need a statement, case number, proof of forced entrance . And I gave them all that suddenly they sent me an email telling me that my documents are not complete, I went back to Sam Ntuli MTN store asked them what is needed they told me and I did it. So they prolonged the process until last month and they also wanted motivational letter and I wrote it and e-mailed them so now they approved my claim , they sent an email requesting me to send pay R300 access fee and I paid and sent proof of payment. Look now they want my address I gave them all with my cell phone numbers but they also sent email requesting me to confirm my cell phone numbers this is when I saw that this is bul**** how can they ask for what I gave them? So I emailed my numbers again . Look now they want me to send land mark . Guys please solve this . And to people who are looking forward to take any contract with MTN please beware of this .You rather go to other network because MTN is not reliable to their customers