Bad Service From MTN HomeInternet and Courier IT

I app**** for an MTN Home Internet, made the paymet and I was told I would be contacted by the courier company. I got emails and whatsapp updates from Courier IT with the date of delivery. On the day of delivery, I did not hear anything until just after 17h00 where the driver called and said he was already outside my place. I had to come back as I was not at home but fortunately I was not far. When I got to the driver, he had a list of demands like ID which I understood he had to scan. He then asked for more documentation, already threatening that he was not going to give me the router if I did not have all the documents he wanted. He proceeded to scanning my fingerprints with a negative attitude and said his machine was failing to read my fingerprints. Without teling me the way forward and vaguely mentioning that I might have to collect from the store, he drove off. Unfortunately he came on te 30th of May and the following day was a public holiday which meant I could not get the help until Monday. Monday I called both MTN and Courier IT, was sent from pillar to post and even went to an MTN store hoping to get assistance. The courier company said they had informed MTN and were waiting for MTN to advise the way forward. I then phoned MTN and was told a manual delivery that does not involve fingerprints would be arranged. Since Monday, I have received no communication with updates of whether the manual delivery was arranged and when I'd be getting the router. Courier IT in Durban has not been answering calls and the MTN agent I could get hold of said she made another manual delivery request and that's all she could do.