BAD SERVICE FROM MTN

I phoned MTN and asked why I do not receive bills, invoices or statements and when I access my account on online, the status shows "account closed" but each month they deduct money from my "account", without ever failing. This was the answer:

1. I see your account on my side (MTN) and do not know why (customer) you see what you see on the screen. 2. I see your bills and invoices and statements and do not know why you (customer) cannot see. 3. Hold on (to speak to a manager) 4. Manager said you must go to branch. 5. I said the branch is 40 km away from me. Mail me the statements and invoices and let me speak to manager who can explain to me why my "closed" account are billed. 6. Sir, the manager says you must go to the branch.

So, the statements was never mailed and I must go to a branch....40 km away. whilst the online service was there to resolve exactly these kind of service.

MTN SOME OF YOUR EMPLOYEES HAS A PATHETIC MINDSET> 6.