Bad service from MTN Eden Meander

<p>After trying to sort out a faulty phone I got under contract from Altech Autopage (who subsequently closed) I took the Samsung phone to MTN Eden Meander on 13 July 2016. I was first told the phone was not a legitimate phone because MTN did not have phones with dual simcards by Alethia (Manager??). After I produced the proof of purchase and many pages of email communication between Samsung and myself - and checking that Alethia understood the phone must go to Samsung in Cape Town to be repaired - I am now told by someone at MTN that the phone was sent to an MTN workshop originally and today sent to another workshop. Nearly 4 weeks later and still no feedback or explanation why the phone was not sent to Samsung as per my request originally. I cant even get the name of any other Senior person to speak to. This is not customer service and certainly not a company I will recommend dealing with.</p>