Bad Service from MTN - Dishonest Cheats!!

I am extremely angry. My father in law is 90 years old and I do an eft for his cellphone account which amounts to R208. I did an eft on 18 Nov 2020 and he has no airtime. He visited the Galleria Mall branch and spoke to a person or manager by the name of Jordache. They have his name with a different cell number. His name is Suleman Badat and his number is ***. They have his name with the number ***. This Jordache person convinced My father in law that the number doesn't matter and its only the name that matters. So in essence the money which I eft is going into someone else number. I have personally checked his phone - no airtime. the only time he has airtime is when he buys it from the local shop. This Jordache told my father in law that he is working there for 8 years and he knows what he is doing. So where is the money going to?? This is an absolute ripoff and they not prepared to fix it. Its disgraceful for MTN to take advantage of a 90 year old man like this. *******!!