Bad service from MTN Cresta and MTN as a whole.

I have been with MTN for more than 8 years but I'm devastated by their lack of customer service and " I don't care attitude".My problem is as follows:

I got a Mecer wizard laptop when i upgraded my contract online. I have called MTN numerous occasions but i only got a myriad of emails containing reference Numbers and a statement i hate so much like "query has been closed..." . I felt like the consultants i met at MTN Cresta Mall (store adjacent to a restuarant)called Simi (at least that is the name she gave me) and who ever the manager is, there were not helpful at all.They gave me a phone number and assured me that if i call that number i was going to get someone who will come to fetch my laptop for warranty assessment little did i know that i was up for a major surprise.

Its been two months now and I'm of the view that i should not have been sent to call multiple places being sent from pillar to post for nothing, if MTN valued me as their customer that is. I'm frustrated and I just noticed that its a trend from MTN consultants not to help satisfactory some of us who upgraded online.

When i visited the Cresta MTN i had been told that they would help from the consultant i had spoken to on the phone earlier on. It's as though it's a sin to request for help from the consultants, it's as if they were doing me a favour. No wonder why the Cresta MTN ratings are low.

Perhaps they felt like they deserved to make some commission on the upgrade. So I have decided that i will stop paying my account with immediate effect until i get this matter resolved. My name is Gordon Savanhu my number is *** my email is *** , if i don't get any help I shall leave MTN never to deal with them ever again!!