Bad service from MTN canal walk

I had a control with mtn 2016 then I did not want to upgrade then close the contract, now I needed other contact then first week of Dec went at mtn canal walk when the lady about to capture my details on the system then she told me that I had a contract so I must phone 135 for my details to be removed from legal system that sound so strange I ask her why cause I paid my contract finish then she explain all that nonsense to cut the story short I phoned 135 and the lady helped me at the call Centre told its been removed I must go back to the store then went back same lady tried said still not removed then asked whose fault is that so what must I do then she told me the manager: Re: Hello ma it's Zokwanda from MTN again I tried to do your application but the old account still shows open But I will ask assistance form my manager tommow I will gey back to you.

Then manager's response till now Good Evening Joyce

Zokwanda has brought this to my attention and i have escalated this to our IT department to remove the old account so we can capture your application in our new system.

My sincere apologies for the inconvenience caused ,we will have this resolved for you asap.

Kind Regards

Eugene Till today it's about 3 weeks now what a bad experience now I cannot have contract again with mtn for the system update very disappointed

Regards Angry customer