Bad service from MTN call centre

I was ****med today by an MTN employee by the name Jason out of R46 airtime. Immediately when I realised it I phoned MTN call centre and all I was told is sorry Mam you were ****med. Later I phoned again gave Jason's name and the number he phoned me from ********** 512. The operator first said she will check with him if he still have the airtime. Then came to me saying she needs to speak with her manager after a while came back to me and say sorry mam MTN does not do refunds.