BAD SERVICE FROM MTN AND RUDE CONSULTANT AT PORTING DEPARTMENT BY THE NAME OF MAGGY

BAD SERVICE FROM MTN. MY MOTHER GOT AN SMS ON THURSDAY WRITTEN"Do you want to Port your Number,if this is incorrect press 1" so she suspected that something was wrong so she didnt anything.On Thursday night she got an Sms from a number written"Thank you for using MTN if you would like to port to our service we would gladly assist you",so after she couldnt get any calls and there was no networl at all,so we quickly called MTN Customer Service and i spoke to Talent(Great Service)he adviced us to call my mums bank to remove her number from the system(incontact)so that these people don't get any access to do anything and he said first thing in the morning we must call the Porting Department they will assist us.On Friday Morning i called the department and explained our problem and they said they have reversed it i should my mums phone within 24 Hours,Saturday morning the phone was still the same,no network.I called again and the consultant i spoke to(forgot his name)said its still in process and this takes time so he said i must try and see within 3 hours if the phone is working or not,i did that but the phone was still not working.Everytime i call the Porting Department i always get different people telling them one and a same thing with regards regards to the problem we have,up untill today mums phone is not working,she can't receive any calls/she can't make any calls...THE BIGGEST ISSUE IS THAT SHE CAN'T EVEN ACCESS HER BANK CARDS BECAUSE WE BLOCKED THEM AND THAT HER NUMBER IS NOT BACK YET SO SHE IS PANICKING NOW,SHE DOES NOT HAVE ANY MONEY ON HER,SHE GOT PAID ON FRIDAY BUT ITS POINTLESS BECAUSE SHE CAN'T ACCESS ANYTHING UNTIL HER NUMBER IS BACK.Today i spoke to a very rude lady by the name OF MAGGY YHOOO WAT A BAD SERVICE SHE GAVE ME...PLEASE ASSIST MY MUM SO THAT SHE CAN ENJOY HER HOLIDAYS LIKE EVERYONE AND BUY CHRISTMAS GROCERIES...PLEASE