Bad Service from MTN and partner Rewards Calls

I got contacted by a MTN approved partner to retain me as a customer after my contract expired. Rewards Call the are called, they told me they could upgrade my contract and I would not need to pay the R350 upgrade fee I would pay if i go to MTN shop, I agreed but only if they could supply me with a Red I-Phone XR. The lady Vanesree said this should not be a problem and she would request this for me, repeatedly told her if they cannot get me the red one I don't want the upgrade. After waiting a week and not hearing from them i called MTN on 135 and spoke to one of there Champion Consultance that could not give me a ETA on when I would receive my phone but confirmed that she can see on the system a requested a Red I-Phone and this could be the reason for the delay. Today the courier company wanted to deliver phone to me a refused to exept phone as invoive indicted that it is a Black I-Phone. I phone the Company on *** and the lady that assisted me told me there is no indication on there system that I requested a Red i-Phone. As they indicate that there calls get recorded I requested that the recordings get reviewed and also be send to me. She said that this was not possible, and I would need to go to a MTN store and they could assist me, also that i would now have to wait a further 3 working days for phone to be returned before contract can be cancelled and I can go to MTN shop to renew. This is totaly uneceptable, as no time did they or MTN advise me that they cannot supply me with RED phone I requested and is there a other color I would accept. I then phone MTN again and spoke to Ronnie to try get the recordings and was told that there is a form that I would need to complete, he did send me the forms and now I see if they do approve my request for the recordings that, there is a fee payble by me before it will be made availble to me.. I dont like the fact that they are now trying to make as if i did not request the red phone and there is no indication on there system of this, this is very ********* of them to say this after i know for a fact that i did request the red phone and if they go listen to recording they will hear it. it would not have been so difficult for them to phone me and advise that the RED phone is not availble and i could have chosen a different color, but this hole experience has left a bad tast in my mouth and for them to treat a customer that spends R2500 per month with them, not happy.